Zamzam International
Website: https://zamzamint.com

At Zamzam International, our goal is to deliver the correct products in good condition to our customers. We supply Electronics, Gadgets, Gift Items, Solar Products, and other related products.

Please read the following Return, Exchange & Refund Policy carefully before receiving, checking, returning, or exchanging any product.

1. Product Inspection at the Time of Delivery

Customers are strongly advised to inspect the product in the presence of the delivery representative whenever possible.

If, during inspection, the customer finds that:

  • The wrong product has been delivered;
  • The product is damaged;
  • The product is defective or not functioning properly;

the customer should immediately inform the delivery representative and contact Zamzam International as soon as possible.

If the product cannot be checked at the time of delivery, the customer must inspect it before reselling, transferring, or delivering it to another customer.

For our wholesale and reseller customers, it is the reseller’s responsibility to inspect the product before delivering it to their own customer.

Once the reseller has delivered the product to their customer, any claim for damage or defect may generally not be accepted under our Return or Exchange Policy.

2. When Return or Exchange Is Accepted

A product may be eligible for Return or Exchange in the following cases:

  1. The wrong product has been delivered.
  2. The product is received in a damaged condition.
  3. The product is found to be defective or non-functional before being delivered to the reseller’s customer.

All Return or Exchange requests are subject to the conditions mentioned in this policy.

3. Condition of the Product for Return

To be eligible for Return or Exchange, the product should generally meet the following conditions:

  • The product must be unused;
  • The original packaging must be available;
  • All accessories, manuals, and included items must be returned;
  • Invoice or Order information must be provided;
  • Tags, labels, and seals should remain intact where applicable;
  • The product must not have any customer-caused physical damage;
  • The product must not have been repaired, altered, or modified.

If opening the package or seal is necessary to inspect the product and a defect or damage is identified immediately during inspection, the case may be considered separately.

4. Non-Returnable and Non-Exchangeable Products

Return or Exchange will generally not be accepted for:

  • Used products;
  • Products physically damaged by the customer;
  • Products unnecessarily opened or with damaged seals;
  • Products without original packaging;
  • Products with missing accessories or components;
  • Clearance or specially discounted products;
  • Personal-use products;
  • Customized or specially prepared products;
  • Products already delivered by a reseller to their own customer;
  • Products damaged due to misuse, mishandling, negligence, or improper use.

5. Wrong Product or Variant Ordered by the Customer

If the customer mistakenly orders the wrong Product, Model, Color, Size, Capacity, or Variant, an exchange may be allowed depending on the condition and availability of the product.

In such cases:

All return courier charges and the delivery charge for the replacement product must be paid by the customer.

The returned product must be unused and in resalable condition.

6. Wrong or Defective Product Sent by Zamzam International

If Zamzam International sends the wrong product, or if the product is found damaged or defective at the time of delivery and the claim is accepted under this policy:

Zamzam International will bear the applicable return and replacement courier charges.

We may request photos, videos, order details, invoice information, or other reasonable evidence to verify the claim.

7. Exchange Policy

For an approved Return Claim, our primary resolution is Product Exchange or Replacement.

The customer may receive:

  • A correct or properly functioning unit of the same product; or
  • Another product of equivalent value, subject to availability.

Returned products are generally not eligible for a cash refund.

8. No Refund Policy

Under Zamzam International’s standard Return and Exchange Policy:

Cash Refunds or Payment Refunds are generally not available for sold products.

If a product is returned for an approved reason, the customer must receive a replacement product or another product of equivalent value.

Refunds are available only in certain exceptional circumstances described below.

9. Full Refund in Exceptional Cases

If a customer makes an Advance Payment or Prepayment and Zamzam International is unable to:

  • Supply the ordered product;
  • Deliver the correct product; or
  • Fulfill the order;

the customer may be eligible for a Full Refund, subject to verification of the order and payment.

This exception does not apply to normal Return or Exchange cases.

10. Order Cancellation

Customers may contact us to request order cancellation before the product is handed over to the courier.

If the order has already been dispatched through a courier and the customer later cancels or refuses the shipment, the applicable:

Delivery or Courier Charge must be paid by the customer.

11. How to Return a Product

For our wholesale and reseller customers, an approved return product should generally be sent back with the customer’s next product order, where applicable.

Before returning any product, the customer must contact us via WhatsApp and inform us about the Return or Exchange request.

Products sent back without prior communication or approval may not be accepted for Return or Exchange.

12. How to Request a Return or Exchange

For Return or Exchange requests, please contact us through:

WhatsApp: +880 1678-413888

When contacting us, please provide the following information where possible:

  • Customer Name
  • Order or Invoice Number
  • Product Name
  • Short description of the issue
  • Photos or videos of the product
  • Purchase or Delivery information

Providing complete information helps us verify and process the claim more efficiently.

13. Warranty

Zamzam International currently does not provide a separate general Warranty Policy, unless a specific product is clearly sold with a separately stated warranty.

Return or Exchange facilities are provided only according to the terms stated in this policy.

14. Important Customer Responsibility

Customers are responsible for checking the product as soon as possible after receiving it.

For wholesale and reseller customers, the product must be inspected before it is delivered to the reseller’s own customer.

Once the product has been delivered to the reseller’s customer, claims related to physical damage, handling damage, misuse, or defects discovered afterward may not be accepted by Zamzam International.

Contact Information

Zamzam International

Hotline:
+880 1894-449445
+880 1325-334400

WhatsApp:
+880 1678-413888

Email:
[email protected]

Website:
https://zamzamint.com

Address:
House-38 (Flat-1A), Road-5/A, Sector-5,
Uttara, Dhaka-1230, Bangladesh.

Zamzam International reserves the right to update, modify, or revise this Return, Exchange & Refund Policy when necessary. The most recent version published on our website will be considered the applicable policy.